Agree the scope before configuration begins.
Aurnex maps issue and request intake, configuration assistance and change assessment and confirms who is responsible at each stage. The agreed requirements become the basis for configuration, UAT, training and handover.
Put the workflow before the configuration.
Issue and request intake
Configuration assistance
Change assessment
Knowledge and continuity
Zoho support and maintenance: common questions.
What kind of requests does support cover?+
Typically user questions, configuration changes, new fields or reports, and troubleshooting. Coverage and response arrangements are agreed for each support engagement.
Can you support a Zoho setup that another partner implemented?+
Yes. Aurnex starts with a short review of the current configuration and documentation, then agrees what support can cover.
When is the implementation scope confirmed?+
Aurnex confirms the scope after documenting the workflow, applications, records, integrations, users and delivery responsibilities.
Can existing data be included?+
Yes. Aurnex reviews the source system, record types, data quality, relationships, attachments and validation requirements before confirming the migration work.
Does Aurnex provide training and support?+
Yes. Training can cover end users and administrators. Paid support options are available after handover, with coverage agreed for each engagement.