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Zoho support and maintenance

Zoho support and maintenance that keeps everyday work moving.

Define continued assistance for an implemented Zoho environment, based on applications and support needs.

Book a consultation Where to begin
✦ Zoho Premium Partner900+ implementations50+ Zoho experts10+ years of experience
What we define5 stages
  1. ✓
    Issue and request intakeHow users raise questions, issues and change requests.
  2. ✓
    Configuration assistanceHelp with fields, layouts, reports and settings.
  3. ✓
    Change assessmentLarger changes reviewed for their effect first.
  4. ✓
    Knowledge and continuityDecisions recorded so the setup stays clear.
  5. 5
    Ongoing supportWithin agreed coverage
    Final stage
✓
Request resolvedWithin agreed coverage

Where to begin

Agree what support covers before you need it.

Aurnex reviews your current Zoho setup and documentation, then agrees which applications, users and request types support will cover, so every request follows a known route.

How it runs

A known route for every request.

What Aurnex does, what we need from your team, and when.

Stage
Aurnex
Your team
01

Review the current setup

Including setups by other partners.

Aurnex
Reviews the current configuration and documentation.
Your team
Shares access, documentation and known issues.
02

Agree coverage

Applications, users and request types.

Aurnex
Agrees what support covers and the response arrangements.
Your team
Confirms the applications and users in scope.
03

Handle requests Key step

Questions, changes and troubleshooting.

Aurnex
Handles user questions, configuration changes, new fields or reports, and troubleshooting.
Your team
Raises requests through the agreed channel.
04

Assess larger changes

Before they are made.

Aurnex
Assesses changes that affect workflows, automation or connected applications.
Your team
Approves changes before they are made.

Topics to define

What we define for your support arrangement.

Each topic is agreed before configuration starts.

Issue and request intake

How users raise questions, issues and change requests.

Configuration assistance

Help with fields, layouts, reports and settings.

Change assessment

Larger changes reviewed for their effect first.

Knowledge and continuity

Decisions recorded so the setup stays clear.

At handover

What your team walks away with.

A tested setup your team knows how to use.

  • Agreed support coverageApplications, users and request types
  • A known route for requestsSo nothing gets lost
  • Assessed changesReviewed before they are made
  • Training for users and adminsAvailable alongside support

Client stories

See how other teams made the move.

Read documented Aurnex projects across sales, finance, HR and operations.

Solution areas
Requests · Changes · Reports · Users
Explore client stories

Where this fits

Part of a bigger journey.

Not sure what you need yet? Start before. Need more? Add it alongside.

01Start

Zoho Implementation

Configure, check, test with your team, train and hand over a working system.

Zoho Implementation
02NowYou are here

Zoho support and maintenance

Continued assistance for an implemented Zoho environment.

FAQ

Common questions.

Something else on your mind? Ask us directly.

What kind of requests does support cover?

Typically user questions, configuration changes, new fields or reports, and troubleshooting. Coverage and response arrangements are agreed for each support engagement.

Can you support a Zoho setup that another partner implemented?

Yes. Aurnex starts with a short review of the current configuration and documentation, then agrees what support can cover.

How are larger changes handled?

Changes that affect workflows, automation, reporting or connected applications are assessed and agreed before they are made.

Does Aurnex provide training and support?

Yes. Training can cover end users and administrators. Paid support options are available after handover, with coverage agreed for each engagement.

Ready when you are

Let's talk about
your business.

Share what your teams manage today and what you want to improve. We'll start with your requirements.

Book a consultation Contact Aurnex
Aurnex team member ready to discuss your Zoho requirements