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Zoho Managed Services

Keep your Zoho environment aligned as the business changes.

Maintain and improve an implemented Zoho environment through agreed support covering applications, users and changing requirements.

Book a consultation See support & maintenance
✦ Zoho Premium Partner900+ implementations50+ Zoho experts10+ years of experience
How managed services work5 stages
  1. ✓
    Request raisedQuestions, issues or changes
  2. ✓
    Reviewed in contextWorkflow, users, connected apps
  3. ✓
    Change assessedBefore anything is changed
  4. ✓
    Change madeWithin the agreed scope
  5. 5
    Improved over timeA continuing relationship
    ● Ongoing
✓
Change approvedAssessed before release

How requests are handled

A clear route for every request.

Requests, changes and improvements follow one agreed path, so nothing is changed without context.

Stage
Aurnex
Your team
01

Raise a request

One route for questions and changes.

Aurnex
Receives support requests, change requests and new requirements.
Your team
Raises requests through the agreed channel.
02

Review in context

Workflow, users and connected apps.

Aurnex
Reviews each request against the workflow, affected users and connected applications.
Your team
Explains the business need behind the request.
03

Assess the change Key step

Before it is made.

Aurnex
Assesses configuration, automation, reporting and integration changes before they are implemented.
Your team
Approves the change and its scope.
04

Implement

Within the agreed scope.

Aurnex
Makes the approved change in the agreed managed-service scope.
Your team
Checks the change works as expected.
05

Improve

Long after handover.

Aurnex
Maintains a route for new requirements, user questions and improvements.
Your team
Shares new requirements as the business changes.

What is covered

Your whole Zoho environment, kept current.

Coverage is agreed for each managed-service engagement.

Applications

The implemented Zoho applications in the agreed scope.

Users

User questions, access and administration.

Automation & reporting

Workflow, automation and report changes.

Integrations

Changes to connections between applications.

Prefer a lighter arrangement? See Support & Maintenance.

What you get

What ongoing management gives you.

A Zoho environment that keeps pace with the business, without guesswork.

  • One route for requestsQuestions, issues and changes in one place
  • Assessed changesReviewed before they are implemented
  • Application administrationWithin the agreed scope
  • A continuing relationshipFor new requirements and improvements

Client stories

See how other teams keep Zoho current.

Read documented Aurnex projects across sales, finance, HR and operations.

Solution areas
Apps · Users · Automation · Reports
Explore client stories

Where this fits

Part of a bigger journey.

Not sure what you need yet? Start before. Need more? Add it alongside.

01Start

Zoho Implementation

Configure, check, test with your team, train and hand over a working system.

Zoho Implementation
02NowYou are here

Zoho Managed Services

Ongoing changes and improvements around an agreed scope.

FAQ

Common questions.

Something else on your mind? Ask us directly.

What does a managed service cover?

Support requests, approved changes and application administration around an agreed managed-service scope.

How are changes handled?

Configuration, automation, reporting and integration changes are assessed before they are implemented.

Is this different from support and maintenance?

Managed services include ongoing changes and improvements within an agreed scope. Support and maintenance focuses on continued assistance for an implemented environment.

Ready when you are

Let's talk about
your business.

Share what your teams manage today and what you want to improve. We'll start with your requirements.

Book a consultation Contact Aurnex
Aurnex team member ready to discuss your Zoho requirements