01Start
Zoho Implementation
Configure, check, test with your team, train and hand over a working system.
Home/Training & Support
Training & Support
Prepare your people for the system they will use every day.
End-user and administrator training, train-the-trainer sessions, supporting documents or videos, and paid post-handover support through dedicated email channels.
✦ Zoho Premium Partner900+ implementations50+ Zoho experts10+ years of experience
User readiness plan5 stages
- ✓Roles identifiedWho does what in the system
- ✓Role-based trainingTasks each role performs
- ✓Train the trainerYour people train others
- ✓Reference materialDocs or recorded guidance
- 5Continued supportAMC and support packages● Ongoing
✓
Team trainedReady for handover
How training runs
Training planned around who does what.
Each session is built around the applications you use and the tasks each role actually performs.
Stage
Aurnex
Your team
01
Identify roles
Training starts with responsibilities.
Aurnex
Maps the activities each role performs in the implemented applications.Your team
Confirms the users, managers and administrators to train.02
Role-based training Key step
The tasks each person will perform.
Aurnex
Trains end users, managers and administrators on their own activities.Your team
Attends sessions and practises with real examples.03
Train the trainer
Your team keeps the knowledge.
Aurnex
Prepares nominated client trainers to guide their own teams.Your team
Nominates the people who will train others.04
Reference material
Something to come back to.
Aurnex
Provides agreed documentation or recorded guidance.Your team
Keeps it available to the team.05
Continued support
Help after handover.
Aurnex
Provides paid support through dedicated email channels, with service levels agreed for the plan.Your team
Chooses an AMC or support package.Who we prepare
Every role, trained for its own work.
Different people need different training. We plan it by role.
End users
Day-to-day tasks in the applications they use.
Managers
Approvals, oversight and the reports they rely on.
Administrators
Settings, users and routine administration.
Internal trainers
Ready to guide their own teams after handover.
Training can be combined with paid AMC and support packages.
After training
What your team walks away with.
People who know their part of the system, and help when they need it.
- Role-based trainingFor end users, managers and administrators
- Trained internal trainersWhere train-the-trainer is in scope
- Agreed reference materialDocuments or recorded guidance
- Paid continued supportAMC and support packages with agreed service levels
Client stories
See how other teams adopted Zoho.
Read documented Aurnex projects across sales, finance, HR and operations.
- Solution areas
- End users · Managers · Admins · Trainers
Where this fits
Part of a bigger journey.
Not sure what you need yet? Start before. Need more? Add it alongside.
02NowYou are here
Training & Support
Role-based training, train-the-trainer sessions and continued support.
03Extend
Related services
Add only what the documented requirement calls for.
Who can be trained?
End users, managers and administrators, each on the activities they perform in the implemented applications.
What is train-the-trainer?
Nominated people in your team are prepared to guide their own colleagues after handover.
Do we get material to refer back to?
Yes. Agreed documentation or recorded guidance is provided for later review.
Is support included?
Paid continued support is available through AMC and support packages, with service levels agreed for the selected plan.
Ready when you areLet's talk about
Let's talk about
your business.
Share what your teams manage today and what you want to improve. We'll start with your requirements.
Ready to start on Zoho? Sign up for Zoho through Aurnex
