Zoho Desk consulting and implementation.
Aurnex sets up Zoho Desk so every customer request has an owner, a deadline and a clear escalation path. We configure channels, departments, assignment rules, SLAs, the help centre and service reports.
Zoho Desk| Period | Created | Resolved |
|---|---|---|
| W1 | 142 | 138 |
| W2 | 150 | 147 |
| W3 | 138 | 141 |
| W4 | 161 | 152 |
| W5 | 155 | 153 |
| W6 | 149 | 151 |
| W7 | 158 | 154 |
| W8 | 152 | 150 |
Resolution keeps pace with demand, but 23 tickets have been open for more than 48 hours.
Four things we agree before configuring Zoho Desk.
Agreeing these with your team first means Zoho Desk is set up around your process, not the other way round.
Customer request intake, ticket ownership and escalation
Contacts, accounts, tickets, categories, priorities and knowledge articles
Support agents, team leads and service administrators
Email and messaging channels, CRM context and service reporting
- 01DiscoverProcess, users and reports
- 02DocumentRequirements and agreed scope
- 03ConfigureSet-up, migration and testing
- 04AdoptTraining, handover and support
Review current Zoho Desk features with Zoho.
Editions, regional availability and product features can change. Use Zoho's current product page to confirm what is available, then relate it to the documented requirement.
Product information based on official Zoho documentation.Zoho applications often planned with Zoho Desk.
Most businesses use Zoho Desk as part of a wider process. Integration options depend on the applications, editions and region, so Aurnex confirms them during discovery.
Zoho Desk questions for planning the right fit.
Can Zoho Desk handle email, chat and social in one place?+
Zoho describes a unified inbox across channels, plus a help centre with knowledge base, community and AI bot.
How does Zia help support agents?+
Zoho states Zia handles routine tickets and hands complex ones to agents. Aurnex decides with you where automation is safe.
What should we prepare before a Zoho Desk implementation?+
List the channels customers use, ticket categories and priorities, response and resolution targets, escalation contacts and the reports support leads review. Aurnex designs departments, assignment rules and SLAs from this.
Can Aurnex connect Zoho Desk with our CRM?+
Aurnex reviews how customer and account context should appear for agents and confirms the supported connection for your applications and editions during discovery.
How does a Zoho Desk project with Aurnex start?+
Book a free 30-minute Zoho consultation. Online meeting. Aurnex reviews your current process and the other Zoho applications you use or are considering, then recommends an approach, the applications that fit and an appropriate delivery model before any configuration begins.