Zoho Assist consulting and implementation.
Aurnex configures Zoho Assist so technicians can resolve issues remotely with the right permissions and a full audit trail. We set up technician roles, unattended device groups, session policies and the link to your help desk.
Zoho Assist| Period | Attended | Unattended | Total |
|---|---|---|---|
| W1 | 72 | 48 | 120 |
| W2 | 68 | 50 | 118 |
| W3 | 75 | 46 | 121 |
| W4 | 70 | 52 | 122 |
| W5 | 74 | 50 | 124 |
| W6 | 71 | 49 | 120 |
| W7 | 69 | 52 | 121 |
| W8 | 76 | 45 | 121 |
486 sessions in the last four weeks; 88% were resolved without a site visit.
Four things we agree before configuring Zoho Assist.
Agreeing these with your team first means Zoho Assist is set up around your process, not the other way round.
Attended and unattended remote-support sessions
Technicians, devices, sessions, permissions and session history
IT support teams, service desks and authorised administrators
Support tickets, customer communication and device inventories
- 01DiscoverProcess, users and reports
- 02DocumentRequirements and agreed scope
- 03ConfigureSet-up, migration and testing
- 04AdoptTraining, handover and support
Review current Zoho Assist features with Zoho.
Editions, regional availability and product features can change. Use Zoho's current product page to confirm what is available, then relate it to the documented requirement.
Product information based on official Zoho documentation.Zoho applications often planned with Zoho Assist.
Most businesses use Zoho Assist as part of a wider process. Integration options depend on the applications, editions and region, so Aurnex confirms them during discovery.
Zoho Assist questions for planning the right fit.
What is the difference between attended and unattended access?+
Attended support connects to a user who is present; unattended access reaches enrolled devices without a user. Zoho Assist offers both.
Which tools are available in a session?+
Zoho lists cobrowse, remote camera sharing, file transfer, diagnostic tools, multi-monitor navigation and chat.
How does a Zoho Assist project with Aurnex start?+
Book a free 30-minute Zoho consultation. Online meeting. Aurnex reviews your current process and the other Zoho applications you use or are considering, then recommends an approach, the applications that fit and an appropriate delivery model before any configuration begins.