Zoho Voice consulting and implementation.
Aurnex configures Zoho Voice so calls reach the right person and every conversation is logged against the customer. We set up numbers, call flows, queues and agent roles, and connect telephony to Zoho CRM or Zoho Desk.
Zoho Voice| Measure | Value |
|---|---|
| Answer rate | 91% |
| Inbound share | 64% |
| Answered within target | 84% |
584 of 642 calls were answered; the 58 missed calls need a callback.
Four things we agree before configuring Zoho Voice.
Agreeing these with your team first means Zoho Voice is set up around your process, not the other way round.
Business calling, call routing and contact-centre activity
Numbers, agents, queues, calls, recordings and dispositions
Sales, service, supervisors and telephony administrators
CRM contacts, support tickets and call reporting
- 01DiscoverProcess, users and reports
- 02DocumentRequirements and agreed scope
- 03ConfigureSet-up, migration and testing
- 04AdoptTraining, handover and support
Review current Zoho Voice features with Zoho.
Editions, regional availability and product features can change. Use Zoho's current product page to confirm what is available, then relate it to the documented requirement.
Product information based on official Zoho documentation.Zoho applications often planned with Zoho Voice.
Most businesses use Zoho Voice as part of a wider process. Integration options depend on the applications, editions and region, so Aurnex confirms them during discovery.
Zoho Voice questions for planning the right fit.
Which countries does Zoho Voice support?+
Zoho states calling within 14 countries and data centres in the US, EU, India and Australia. Aurnex confirms number availability for your country.
Can calls be logged in Zoho CRM?+
Zoho describes CRM integration through Zoho Telephony (PhoneBridge); check edition requirements.
How does a Zoho Voice project with Aurnex start?+
Book a free 30-minute Zoho consultation. Online meeting. Aurnex reviews your current process and the other Zoho applications you use or are considering, then recommends an approach, the applications that fit and an appropriate delivery model before any configuration begins.