Zoho Survey consulting and implementation.
Aurnex helps you design surveys people finish and results leaders act on. We set up question logic, distribution, follow-ups and reporting — and connect responses to Zoho CRM or Zoho Desk where needed.
Zoho Survey| Period | Promoters | Passives | Detractors |
|---|---|---|---|
| May | 48% | 32% | 20% |
| Jun | 50% | 32% | 18% |
| Jul | 52% | 31% | 17% |
| Aug | 53% | 32% | 15% |
| Sep | 55% | 31% | 14% |
| Oct | 56% | 30% | 14% |
NPS has risen from +28 to +42 in six months; 96 detractors still need a follow-up call.
Four things we agree before configuring Zoho Survey.
Agreeing these with your team first means Zoho Survey is set up around your process, not the other way round.
Survey design, distribution and response analysis
Questions, logic, audiences, responses and analysis
Research, customer experience and programme teams
Email distribution, CRM contacts and analytics
- 01DiscoverProcess, users and reports
- 02DocumentRequirements and agreed scope
- 03ConfigureSet-up, migration and testing
- 04AdoptTraining, handover and support
Review current Zoho Survey features with Zoho.
Editions, regional availability and product features can change. Use Zoho's current product page to confirm what is available, then relate it to the documented requirement.
Product information based on official Zoho documentation.Zoho applications often planned with Zoho Survey.
Most businesses use Zoho Survey as part of a wider process. Integration options depend on the applications, editions and region, so Aurnex confirms them during discovery.
Zoho Survey questions for planning the right fit.
Which metrics does Zoho Survey report?+
Zoho lists NPS, CSAT and CES, plus real-time reports, sentiment analysis, cross tabulation and dashboards.
Can surveys be run offline?+
Zoho describes multichannel distribution including offline field surveys.
How does a Zoho Survey project with Aurnex start?+
Book a free 30-minute Zoho consultation. Online meeting. Aurnex reviews your current process and the other Zoho applications you use or are considering, then recommends an approach, the applications that fit and an appropriate delivery model before any configuration begins.